SimplePBX Call Centre

Deliver Exceptional Customer Engagement from the Cloud

Exceed your customer's expectations and drive new revenue for your business with the broadest set of cloud customer experience solutions. Simple PBX Call Centre offers the best cloud-based call centre solutions to meet the widest variety of customer needs.

Increase Productivity and Reduce Costs

The SimplePBX Call Centre model is designed to improve contact centre operations by reducing IT reliance, streamlining workflow processes, simplifying training, and providing robust analytics, all with no upfront costs.

SimplePBX Call Centre offers you the ability to start and manage inbound or outbound call campaigns. Our Call Centre features include unlimited ACD Queues, unlimited call agents, comprehensive reporting, real time queue statistics, real time queue monitoring, soft phone, optional predictive inbound and outbound dialling, skills based routing, and much more.

ACD Queues

  • Unlimited Agents and Queues
  • Ringing Strategy
  • Call Recording
  • Predictive Dialer
  • Queue Call Back

Call Centre Statistics

  • Queues/Agents statistics and real time status
  • Inbound/Outbound Graphs
  • CSV and PDF Data Export
  • Windows, Mac and Linux Desktop Applications

Real Time Agent Monitoring

  • Listening
  • Monitoring
  • Training
  • Reporting

Dedicated Account Manager

  • Take part in a Pre-Sales Consultation to ensure the correct solution is proposed
  • Consistent point of contact to ensure your project is delivered without hitch.
  • A dedicated account manager

CRM/CTI Integration

  • Sugar CRM
  • Sales Force

Contact Us

City Reach, 7th Floor
5 Greenwich View Place, Millharbour
London, E14 9NN, United Kingdom

+44 (0) 203 5700 222